Requesting Accommodation at the LTB: A Step-by-Step Guide to Form TO001E

Landlords and tenants who face a barrier to taking part in a Landlord and Tenant Board (LTB) case in Ontario can ask for help with form TO001E, the Accommodation Request. Two sorts of need qualify. The first is protected by the Human Rights Code; disability is the common case. The second is a procedural fairness need: the hearing's set-up itself would treat you unfairly. Representatives, witnesses and support people may file one too.

For tenants, this often means asking for a loaned phone or a different format. For landlords, it works the same way: you, your agent or your witness can ask.

Quick facts

What the Board can offer, and its limits

Rule 7.0 says every party, representative, witness and support person is entitled to accommodation consistent with the Human Rights Code, and should alert the LTB without delay. Tribunals Ontario will accommodate up to undue hardship, which is the legal ceiling where an arrangement becomes unreasonably hard or costly to provide.

Examples drawn from the form:

• Braille or large-print versions of documents;
• CART (live captioning), an ASL or LSQ interpreter, or an intervener for someone deaf-blind;
• longer or more frequent breaks, or added time for evidence, to support mental health;
• tech help: a place nearby with a computer, a borrowed phone, or extra prepaid minutes;
• a new hearing format if the existing one would probably cause significant prejudice (real unfairness). These are judged under the Practice Direction on Hearing Formats.

Every request is balanced. On one side sits your need; on the other, the opposing party's right to fair treatment and the public's interest in efficient hearings. A yes may come with a different arrangement than the one you proposed.

Step 1: Check that this is the right form

It fits when:

• [ ] a disability affects how you, your representative or your witness can take part;
• [ ] there is no reliable computer, internet or phone available to you for a remote hearing;
• [ ] the chosen format would be unfair in your circumstances. Picture a landlord with forty pages of invoices and photos to walk through on a phone line.

Look elsewhere when:

• All you want is more time. That goes through rescheduling and adjournment, and Tribunals Ontario's page says accommodation is not the route.
• You need interpretation into a language besides English or French. That is a separate interpreter request; raise it with the LTB promptly. French-language services use their own request form.
• You object to a written or electronic hearing. Rules 7.2 and 7.3 require that objection in writing, by the date your notice of hearing gives. A fairness-based switch can still be asked for on TO001E, yet doing so does not pause that date.

Step 2: Complete Part A (General Application / Appeal Information)

1. Requester's role: Landlord, Representative, Witness or another role that fits. Representatives also show their client's role.
2. How to reach you: mailing address, email, phone.
3. Applicable Tribunal: tick the Landlord and Tenant Board (LTB).
4. File Number, then Date of Request. Date of Scheduled Proceeding stays blank when nothing is booked yet.
5. Current Format of Proceeding: in person, written, teleconference, video conference, or not yet scheduled.

Step 3: Complete Part B (Request Details)

6. Choose Human Rights Code need, procedural fairness need, or both.
7. In your own words, answer three questions: What is the barrier? How does it affect your participation, or the fairness of the hearing? What would solve it? The form warns that a request "may be denied if you do not provide enough detail". Supporting paperwork helps; a physician's letter describing a functional limitation is one example.

Step 4: Read Part C and send it

Part C (Next Steps) names the destination, which for this Board is LTB@ontario.ca. Send it as soon as possible so the hearing date is not put at risk.

Who sees it?

• If staff can deal with it without an adjudicative decision (a ruling by an adjudicator), the form stays outside the official record. Generally neither the opposing party nor the public will see it, though FIPPA, Ontario's freedom-of-information law, could still lead to disclosure.
• If an adjudicator must rule on it, the Access to Records Policy may make it public, unless a confidentiality order is obtained.

Avoid these five errors

1. Being vague. One line saying accommodation is needed is the usual reason for a refusal. Describe the obstacle and the remedy.
2. Asking in hearing week. Replies typically take two to five weeks, so a last-minute request may force an adjournment or simply not be ready.
3. Using it to get an adjournment. Rescheduling has its own rules.
4. Overlooking the objection date. Rule 7.2 needs a written objection, showing significant prejudice, by the deadline in your notice.
5. Presuming approval. Wait for the decision before relying on anything.

What comes after

The LTB reviews what you sent and may ask follow-up questions. It then decides and tells you. Should an arrangement later become unavailable, the tribunal says it will inform the parties and reschedule or adjust things so the proceeding remains accessible.

Questions landlords and tenants ask

Are landlords allowed to request accommodation?

Yes. Rule 7.0 applies to every party, whichever side, plus representatives, witnesses and support people.

What if I have no computer for a video hearing?

File TO001E. Tribunals Ontario can arrange a computer access terminal close to you, lend a phone, or add airtime minutes. You may also dial in to a video hearing by phone.

How long until I hear back?

Most people get an answer within two to five weeks, according to Tribunals Ontario. Hearings set further out may mean a longer wait.

Will the other side see my request?

Usually not, when it is handled without an adjudicative decision. When an adjudicator decides it, the form may become public unless there is a confidentiality order.

Official sources

• Accommodation Request (form TO001E)
• How to Request an Accommodation for your Hearing
• Request an accommodation (Tribunals Ontario)
• Accessibility and Accommodation Policy
• Practice Direction on Hearing Formats
• LTB Rules of Procedure, Rule 7

Last reviewed October 31, 2026. General information, not legal advice for your situation. Always use the current version of the form from the LTB.